02 9437 0438

Shipping & Payment

Shipping and Payment Information

Postage fees

Our shipping rates per book are as follows: Surface Mail to Australia AUD $5.00

International Shipping: Postage costs are dependent on the size of the book and location. Generally, the Great, Grand & Famous series will cost AUD$25.00 per book, while all other titles will incur smaller rates. If there is no shipping option for your country, please contact us for a custom shipping quotation at admin@arbonpublishing.com.

Credit Card Transactions

Our e-commerce system and payment gateway is secured with the use of SSL (Secure Socket Layer) encryption technology. Your order details are encrypted to ensure that the information cannot be read when in transit. We do not hold customer credit card information.

Delivery Details & Charges

Arbon Publishing Pty Ltd uses Australia Post and Fastaway Couriers within Australia (unless specified) and a variety of overseas couriers. Delivery within Australia is under 10 working days from the time you place your order (timing for overseas orders is dependent on courier or shipping choice). If for any reason you do not receive your purchase, please contact:

Arbon Publishing Pty Ltd
45 Hume St
Crows Nest NSW 2065
T +612 9437 0438
F +612 9437 0288
E admin@arbonpublishing.com

The exchange of damaged or faulty products

If you receive a damaged or faulty product from Arbon Publishing, we will gladly exchange it upon receiving the returned product. Simply pack the whole item along with your sales invoice within 14 days of delivery. Delivery charges are not refundable. Any goods received after 14 days will not be exchanged. All returns are to be sent to the above address.

Refund Policy

If you are not happy with a purchase from Arbon Publishing, we will gladly refund your order. Simply return the item undamaged along with your sales invoice within 14 days of delivery. Be sure to allow up to 5 working days for your refund to be processed once the returned goods have been received. Delivery and packaging charges are not refundable unless the return is a result of an error on our part.

Terms & Conditions of Sale

All products remain the property of Arbon Publishing until they have been paid for by you. Delivery of requested items will be made when payment has been received in full. Arbon Publishing does not have any liability to you, the purchaser, arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects.